E-SHARY Marketplace Seller Terms

Multi-Category E-Commerce Marketplace — Arab Republic of Egypt

Last Updated: August 2026

PART THREE — MARKETPLACE SELLER TERMS

1. Scope & Relationship to these Terms

• 1.1 This Part Three applies to every Seller on E-SHARY in addition to Parts One and Two and any separate Seller Agreement signed with E-SHARY. In case of conflict, a signed Seller Agreement prevails, then this Part Three, then Part One.
• 1.2 Detailed operational values — commission percentages per category, fee amounts, penalty amounts, and performance thresholds — are published in the Marketplace Fees Schedule and Seller Performance Policy in the Seller Center. Those pages form part of these Terms and may be updated with 30 days’ notice for fee changes.

2. Seller Verification (KYC & AML)

• 2.1 Before activation, every Seller must provide: valid national ID or passport of the owner/authorized signatory; commercial registration and tax card (for companies); bank account details in the Seller’s own name; and any licenses required for regulated categories.
• 2.2 E-SHARY verifies submitted documents and may request additional proofs at any time, including proof of product sourcing and brand authorization.
• 2.3 Sellers must keep their data current and re-confirm it upon request (at least annually). Failure to complete verification or re-verification leads to payout suspension and, after 30 days, store suspension.
• 2.4 E-SHARY applies anti-money-laundering screening and will refuse or terminate accounts, freeze balances, and notify the competent authorities where required by Egyptian law.

3. Commission & Fees

• 3.1 E-SHARY charges a category-based sales commission calculated on the item price (including VAT) of each completed sale, plus any applicable fixed fees (e.g., payment processing, fulfillment, COD handling) as published in the Marketplace Fees Schedule.
• 3.2 Commission is deducted automatically at settlement. All fees are exclusive of VAT unless stated otherwise; tax invoices for fees are issued to the Seller monthly.
• 3.3 Commission is not charged on Orders cancelled before shipment. For returned Orders, commission is reversed in accordance with the Fees Schedule, except where the return results from the Seller’s fault, in which case handling and logistics fees remain payable by the Seller.
• 3.4 E-SHARY may change commission rates and fees with at least 30 days’ prior notice through the Seller Center; continued listing after the effective date constitutes acceptance.

4. Seller Funds, Payouts & Holds

• 4.1 Amounts collected from Customers are held by E-SHARY (through its licensed payment partners) for the Seller’s account. Until settlement, such amounts are recorded as a payable balance and do not accrue interest.
• 4.2 The standard settlement cycle releases the balance of delivered Orders after the return window closes, on a weekly or bi-weekly payout schedule to the Seller’s verified bank account, as published in the Fees Schedule.
• 4.3 E-SHARY may deduct from the Seller balance: commissions and fees; refunds and platform-initiated refunds; penalties under Section 6; chargeback amounts; and amounts required by a court order or competent authority.
• 4.4 E-SHARY may hold all or part of a balance where: an investigation under Part One, Clause 16.4 is open; the return/defect rate is abnormally high; a recall or IP claim affects the funds; or the account is being closed (a closing reserve may be held for up to 90 days after the last delivery to cover returns and claims).
• 4.5 Negative balances must be settled within 14 days of notice; otherwise E-SHARY may offset future proceeds, suspend the store, and pursue collection.

5. Performance Standards & Service Levels (SLA)

5.1 Sellers must maintain the following performance metrics, measured over a rolling 30-day window (target thresholds published in the Seller Performance Policy):

• 5.2 Handling SLA: Orders must be confirmed within 24 hours and handed to the courier within the handling time shown on the listing (default 1–2 business days).
• 5.3 Metrics are visible in the Seller Center dashboard. Breaching a threshold triggers the actions in Section 6; sustained excellence may qualify the store for badges and preferential exposure.

6. Penalties, Deductions & Enforcement

• 6.1 Depending on severity and recurrence, E-SHARY may apply: written warnings; listing suppression or removal; search-ranking demotion; monetary penalties and cost recovery as published in the Fees Schedule; temporary store suspension (7–30 days); withholding of related funds; and permanent store closure.
• 6.2 Zero-tolerance violations leading to immediate suspension or closure include: counterfeit or prohibited products; fraud or order manipulation; off-platform transaction attempts (Part One, Clauses 13.7–13.9); review manipulation (Part One, Clause 14.4); and repeated IP infringement (Part One, Clause 16.3).
• 6.3 Sellers may appeal any enforcement action within 7 days through Seller Support; appeals are answered within 5 business days.

7. Seller Insurance

• 7.1 For high-risk categories (e.g., electrical appliances, children’s products, food supplements, automotive parts) or Sellers exceeding a published monthly sales threshold, E-SHARY may require a valid product-liability insurance policy from an insurer licensed in Egypt, naming E-SHARY as an additional insured, with limits published in the Seller Performance Policy.
• 7.2 Proof of insurance must be provided upon request and renewed annually; failure to maintain required insurance may lead to restriction of the affected listings.

8. Store Closure & Offboarding

• 8.1 A Seller may close their store with 30 days’ notice, provided all open Orders are fulfilled and all claims settled.
• 8.2 Upon closure (voluntary or enforced): active listings are delisted; open Orders are completed or cancelled with Customer refunds; the closing reserve in Clause 4.4 applies; and final settlement is paid after all returns, claims, and deductions are resolved.
• 8.3 Clauses relating to liability, indemnity, funds, records, and disputes survive closure.

ANNEX — RECOMMENDED STANDALONE POLICY PAGES

For website publication, the following detailed policies are recommended as separate pages linked from these Terms (the summaries in this document remain binding until each standalone page is published): Seller Agreement; Marketplace Fees Schedule; Seller Performance Policy; Prohibited & Hazardous Products Policy; Privacy Policy; Cookies Policy; Intellectual Property & Brand Protection Policy; Shipping SLA; Payment Policy; Fraud Prevention & KYC Policy; Promotional Campaign Rules; and Marketplace Operating Rules.